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In a nutshell:
- ALL ITEMS can be ordered for collection from our Norwich shop or for a Norwich delivery.
- ONLY NON-CHILLED AND NON-FROZEN items should be ordered for UK Mainland Postal Delivery (we're afraid we don't post cheese or ice-cream for example).
If you're ordering with us for the first time, please have a quick read under the relevant heading below to avoid any confusion or disappointment. Thank you :-)
How to switch between delivery options
COLLECTION (Available for all items)
You can place an order to collect in person from the shop. We aim to have your order ready within 3 hours (Mon-Sat) and will email you when it is ready to collect.
You will still be required to enter a delivery address when placing your order BUT you can select the 'Pick up £0.00' option when completing your purchase. Look for the small up and down arrows at the checkout stage (see photo at the top of this page).
NORWICH DELIVERY (Available for all items)
We offer local delivery of all items (including chilled and frozen) to Norwich NR1-NR8 postcodes.
Please select the Norwich Delivery (NR1-NR8 postcodes) delivery option when completing your purchase. Look out for the small up and down arrows at checkout (see photo at the top of this page).
Local delivery is £2.99 or free for orders over £60.
Norwich deliveries are carried out by a member of shop staff on:
- Wednesday mornings 10am-1pm
- Friday mornings 10am-1pm
If you have a preferred delivery day out of these two, please enter it in the 'any additional delivery instructions' field during check out. We will confirm your delivery day via email.
Please order by 9am latest to be included in that day's delivery run.
UK MAINLAND POSTAL DELIVERY (non-chilled and non-frozen items only)
We have introduced UK mainland delivery for non-chilled/non-frozen items (we don't post out chilled or frozen items - sorry!)
Delivery will be via Royal Mail for small parcels and DHL for larger parcels.
Delivery costs are:
- £3.99 for orders under £25
- £5.99 for orders over £25 and below £60
- Free for orders over £60
Please select the Postal Delivery (UK Mainland) delivery option when completing your purchase. Look for the small up and down arrows at the checkout stage (see photo at the top of this page).
We despatch orders every Tuesday-Friday and will let you know the expected delivery day when we send your order confirmation. Please note this order confimation isn't automated - it's something we send manually during shop hours so if you don't hear from us in the evenings or on a Sunday, please don't panic - we will send your confirmation once we're back in the shop!
(If you live in the Scottish Highlands and Islands, Northern Ireland, Isle of Man or Scilly Isles, please contact us at [email protected] before placing an order, as delivery charges may differ depending on the postage method / order size).
Please note that chilled and frozen items, liquids and prohibited items (e.g. aerosols) will not be available for posting. This will be indicated in their detailed product description with the phrase 'Not available for posting. Collection or Norwich delivery only'. If you order one of these items for posting in error, we will refund you the cost of the item/s and contact you to see if you wish to proceed with the rest of the order.
Ordering as a gift and want to add a message? Please enter it in the 'additional delivery instructions' box or email the message & recipients name to [email protected]